Refund policy

7-Day Return Policy:

• Options for Refund: Full refund, or partial refund.
• Eligibility: Items must be unworn, unused, with tags, in original packaging, and accompanied by a receipt or proof of purchase.
• Return Process: Contact us at info@artspirehome.com to initiate a return. Returns should be sent to 574 Chapel Street, South Yarra, VIC 3141. Returns without prior request will not be accepted.

Contact for Returns:

• Email: info@artspirehome.com

Damages and Issues:

• Inspect your order upon receipt. Contact us immediately if items are defective, damaged, or incorrect to resolve the issue.

Exceptions/Non-returnable Items:

• Custom products (e.g., special orders, personalized items) are non-returnable.
• Damaged items are not eligible for refunds. Contact us for specific item concerns.

Refunds:

• Notification will be sent once we receive and inspect your return.
• Approved refunds will be processed within 10 business days to the original payment method. Bank or credit card companies may take additional time to post the refund.
• Contact us at info@artspirehome.com if more than 15 business days have passed since the return approval.
  
  

Change of Mind Returns:

• Accepted within 7 days.
• Clients must manage to send back the items with original packaging.
  
• Approved returns will receive an amount equal to the purchase price of the returned item.
• A $50 restocking fee will be charged.

Order Cancellations:

• Unshipped Orders: Full refund before shipment setup. Does not apply to custom orders.
• Shipped Orders: Cancellation after shipment setup deducts outbound and return shipping costs from store credit refund. Does not apply to custom orders.
• Custom Orders: No cancellations or refunds once production has started. Vouchers included in cancelled orders are void. Adjusted refund amounts for orders generating vouchers.

Additional Notes:

• For received orders, refer to the return policy as cancellation is no longer an option.

Feel free to contact us at info@artspirehome.com for any questions or further assistance regarding returns.

Items damaged due to customer misuse, mishandling, incorrect assembly, normal wear and tear, or failure to follow care instructions are not eligible for refund.

 

Warehouse Sale, Clearance and Floor Stock Items:

Warehouse sale, clearance, floor stock, ex-display, discontinued and heavily discounted items are sold as final sale and are not eligible for return, exchange, refund or store credit for change of mind.

These items may have minor imperfections, signs of handling, packaging wear, or other condition details that are reflected in the sale price. Customers are responsible for checking product dimensions, condition, colour, material and suitability before purchase.

Where a specific fault, mark, imperfection or condition has been disclosed before purchase, that disclosed issue will not be treated as a reason for return or refund.

This does not exclude or limit any rights you may have under the Australian Consumer Law. If an item has a major fault that was not disclosed, is unsafe, is not as described, or otherwise fails to meet a consumer guarantee, please contact us as soon as possible with your order details and photos so we can assess the issue.

Warehouse sale and clearance items must be collected or delivered as agreed at the time of purchase. Delivery, return delivery, re-delivery and handling costs are non-refundable unless required by law.

 

Last updated: 6/July/2026