Refund policy
7-Day Return Policy:
- Options for Refund: Full refund, or partial refund.
- Eligibility: Items must be unworn, unused, with tags, in original packaging, and accompanied by a receipt or proof of purchase.
- Return Process: Contact us at info@artspirehome.com to initiate a return. Returns should be sent to 574 Chapel Street, South Yarra, VIC 3141. Returns without prior request will not be accepted.
Contact for Returns:
- Email: info@artspirehome.com
Damages and Issues:
- Inspect your order upon receipt. Contact us immediately if items are defective, damaged, or incorrect to resolve the issue.
Exceptions/Non-returnable Items:
- Custom products (e.g., special orders, personalized items) are non-returnable.
- Damaged items are not eligible for refunds. Contact us for specific item concerns.
Refunds:
- Notification will be sent once we receive and inspect your return.
- Approved refunds will be processed within 10 business days to the original payment method. Bank or credit card companies may take additional time to post the refund.
- Contact us at info@artspirehome.com if more than 15 business days have passed since the return approval.
Change of Mind Returns:
- Accepted within 7 days.
- Clients must manage to send back the items with original packaging.
- Approved returns will receive an amount equal to the purchase price of the returned item.
- A $50 restocking fee will be charged.
Order Cancellations:
- Unshipped Orders: Full refund before shipment setup. Does not apply to custom orders.
- Shipped Orders: Cancellation after shipment setup deducts outbound and return shipping costs from store credit refund. Does not apply to custom orders.
- Custom Orders: No cancellations or refunds once production has started. Vouchers included in cancelled orders are void. Adjusted refund amounts for orders generating vouchers.
Additional Notes:
- For received orders, refer to the return policy as cancellation is no longer an option.
Feel free to contact us at info@artspirehome.com for any questions or further assistance regarding returns.
Last updated: 11/07/2024
